SmartCall Unified Contact Center Solution

Bay Talkitec's SmartCall is a unified system that controls the IVR process and transforms a contact center from handling just voice calls to a sophisticated Video enabled 'contact center' capable of integrating and handling phone, fax, web chat, and e-mail. SmartCall's most unique feature is that it can operate on Linux and Windows. Enterprises prefer applications that can be controlled and maneuvered according to their individual requirements. It thus becomes necessary to look at options where the user can control basic functions to tweak the application as per requirement. Bay Talkitec's SmartCall is a total solution with flexible modules to be added for easy customization like Popup Screens, reporting and even database integration. An integrated, single box solution, Smart Call leads to overall low cost of ownership for the Enterprises.