Linux Smart CT (Computer Telephony) Suite is Bay Talkitec's Telephony
Application Development Tool which runs on Linux platform. This is the latest offering
from Bay Talkitec to the world of CTI technology. The Suite consists of two components,
which in dual assists the CTI users and developers achieve their final objective.
The components are:
Why Linux Smart CT Suite?
The Linux operating system offers many benefits for telephony solutions, including
greater reliability and scalability, increased performance and enhanced manageability.
Linux implements a common API across many different types of hardware. The same
application can therefore run unchanged on a small desktop computer as well as on
a large back-end server. Even though Linux is the ideal choice for Computer Telephony,
developing CT solutions in Linux is a daunting task. This is where BTT's Linux Smart
CT Suite comes handy. With this suite, developing CT solutions in Linux is a breeze.
Hardware and Software platforms
Linux Smart CT Suite supports all the ranges of Dialogic boards such as analog ,
E1 and T1 boards . As far as signaling is concerned , it supports R2 , ISDN PRI
and SS7.
Host Media Processing
Using BTT's Linux Smart CT Suite enterprises can develop and deploy HMP based solutions
rapidly. SmartCall supports Dialogic Host Media Processing (HMP).
- Supports H.323 and SIP protocols.
- SIP Client support for agent desktop.
- Supports Voice / Fax / CSP for ASR, TTS / RTP streaming.
End-to-end Solutions
Some of the solutions offered by us are given below :
- IVR
- Contact Center
- Unified Messaging
- Video Portal
- Video Messaging for 3G
- Missed call alert for GSM/CDMA operators
- IP Contact Center
- Prepaid Services
- Voice Portal
Products based on HMP are Conferencing, Messaging, IP Contact Center, Prepaid Services
and IVR Voice Portal.
Linux Telephony Engine (LTE)
The LTE transforms the call flow designed using AST, and interacts with telephony
layer, database engine and other media layers and performs all the functions of
the desired application. Database Engine supports MySQL, Oracle or any other Linux
supported RDBMS. LTE supports Analog as well as Digital Boards of Dialogic. It supports
different media viz. Voice, FAX, SMS and WEB interaction.
The LTE is capable of interacting with external applications on Socket level and
the interaction is independent of OS. By using LTE, applications from small traditional
IVRS to powerful solutions such as Contact Center can be developed to customer specific
needs. The multi-threaded application layer makes the LTE possible to run multiple
T1/E1 circuits on the same chassis without degrading the performance. It generates
complete Call Detail Record, which can be used to generate reports to monitor the
performance of the system.
Application Script Tool (AST)
AST is an easy to use GUI tool developed to work on Linux platform. This tool enables
users and developers to generate / design their own call flow with respect to their
customer requirement. This tool gives freedom to developers in designing and structuring
the application to their requirement. This tool is equipped with objects such as
External Application Hook and Socket Connection which assists the developers to
do hassle free designing. This tool also provides objects for web interaction.