Voice Logger is a digital multi-channel voice logging, call monitoring and recording software.
Bay Talkitec's Voice Logger uses specially designed industry standard high impedance voice boards for voice log applications. A strong and proven solution used in highly demanding environments including Contact Centers, Trading Offices, Security Control Areas, Public Safety Centers and Government Organizations A Complete solution which supportstapping at terminations like E1/T1 , Digital , analog and IP. The recorded files can be retrieved using normal telephone instruments or using remote PC.
Key features:
Recording and Playback control
- Multiple start/stop options per channel
- Automatic gain control
- Playback through Multimedia extension
Storage Control
- User selectable voice file formats
- WAV
- VOX
- ADPCM
- RAW format
- Voice files can be mirrored to another path for redundancy
Architecture
- Runs as a service on system startup
- Fully SQL compatible database with ODBC Interface
- Uses TCP/IP Communications over LAN/WAN or Internet.
Telephony Interface
- IP- Trunk, SIP & H.323
- 2-Wire analog interface via phone handset
- Analog trunk lines or 4-wire digital Station interface
- Station side & trunk side recording options
Recording triggers
- Channel & Time wise
- DTMF , PVD or Agent initiated
- Silence detection
- Through extension
Management Control
- Customizable work hour ranges per channel
- Visual, audio and E-mail alerts
The additional features available on Voice Logger are:
- Analog / Digital / Digital E1 extensions
- Recording Formats Dialogic ADPCM VOX, Windows PCM WAV and TrueSpeech
- Recorded Voice Playback through Multimedia Speaker – On Local LAN and remote PC
- Recorded Voice Playback through Telephone extensions and CO lines
- Playback possible in case of VOX and WAV Formats.
- Retrieval of Agent Position through CTI
- FTP Client Data Transfer
- Backup through DVD or any other storage media
- Data mirroring
- Multimedia Alarms for disk overflow, software failure etc.
- Authentication for various modules
- Reports