Bay Talkitec has a range of applications in CIM as below:
Click on the relevant link to know more about the solution relevant to you.
Changed Number Announcement
System
Bulk Changed Number
Announcement System
Payment Reminder
System
Payment Registration
System
Meter Reading System
Bill Enquiry System
Complaint Booking
System
Automatic Line testing
Lineman interaction
Subscriber Dialing
Trunk Call Booking
Changed Number Announcement System
This system is provided for announcing the new or changed number to the caller when the old number is dialed.
After getting the telephone number from the caller, the system checks with level table and on locating it announces the new number to the caller.
It is also possible to configure the system in such a way that when the caller dials the old number, the system will find the dialed digits and announces the new number to the caller and in addition it also connects to the new number.
Features:
- Supports Analog or Digital lines
- Fax on demand
- Online database connectivity
- Reports are available for successful and unsuccessful calls
Bulk Changed Number Announcement System
Whenever there is a bulk change of Telephone numbers, the concerned subscribers
need to be informed of the change in their telephone numbers.
Bulk Changed Number Announcement System automatically dials the subscribers' telephones
and informs them about the change in their telephone number. The system also announces
the pre-cutover date and post-cutover date messages. If the change in number is
later than the current date, then the system dials to the old number and informs
the subscriber that the telephone number will be changed from specified date. If
the number is already changed, then the system will dial to the new number and inform
the subscriber about the new telephone number with the effective date of change.
Features:
- Supports Analog or Digital lines
- Remote/local database connectivity
- Can announce pre and post - cut over message.
This is an important service for Telephone Companies to increase their revenue. The system is used to remind the subscribers of their payment dues.
Features:
- Supports Analog and Digital lines.
- Allows to import the dialing list from any database.
- Can detect answering machine and fax tone.
- Automatic rescheduling of unanswered and busy calls.
- Automatic transmission of fax.
- Reminds the subscriber regarding payment dues automatically
- Subscriber dialing management
- Due date announcement
- Report generation for reminded subscribers
Configurable Parameters To Dial Subscribers' Numbers
- Start and Stop times
- Cutoff amount
- Cutoff date
Extensive Reports
- Detailed report
- Summary report
- Status report
- Date wise report
- Exchange wise report
- Level wise report
- Channel report
- Fax
- Not dialed numbers report
Subscribers can dial this service and leave their payment details by dialing payment particulars or by recording their own voice. System will accept details like telephone number, bill date, bill amount, paid date, mode of payment (cash/cheque) and the receipt number. In case of voice recording the data has to be keyed-in to the system.
After verification, the data can be updated in the host.
Features:
- Supports Analog and Digital lines.
- Operator transfer facility available.
- Tool for playing the recorded messages.
- Database export.
- Can be interlinked with Payment Reminder System.
This system enables the subscriber to find out the meter reading of their telephone. The system utilizes the OMC (Operator Maintenance Console) port of the switch to access the meter reading of any telephone number. The OMC port is connected to the COM port of the system. The application program logs on to the OMC port by feeding relevant commands. Whenever caller accesses the service, the required number by the caller is taken from the CLI (Caller Line Identification) or the subscriber can dial the number. Then the number will be fed to the OMC and the current meter reading is retrieved from the switch. The system will announce the meter reading as number of units or charge.
Features
- Supports Analog and Digital lines.
- Supports all type of switches such as Alcatel, Lucent, Siemens, Ericsson, C-DOT.
- Supports multi exchange configuration.
Using Bill Enquiry System, subscriber can get to know the billing information for the telephone. It provides details of bill amounts indicating bill number and date. It also gives out last payment received from the subscriber.
As the service number is dialed, the system will ask the subscriber to dial the telephone number for which bill details are required. The system then checks with the level table and the details about the bill are fetched from the host if it is connected online, otherwise it will fetch details from the local database. The caller can also obtain duplicate copy of the bill through fax. It is also possible to provide the billing information for the telephone from which they are dialing by means of CLI (Caller Line Identification).
Features
- Supports Analog and Digital lines.
- Supports Fax on demand
- Provides online connectivity with user data server
- Facility to import subscriber database.
- CLI validation.
- Extensive MIS (Management Information System) reports
The automatic telephone complaint handling application enables the booking of complaint without the intervention of the operator. This helps in maintaining the services efficiently in the slack hours as there is no need to man the position.
This service is provided to book the faulty telephone number. The system welcomes the caller and it asks the caller to dial the faulty telephone number. After receiving all digits, the system searches the database for the dialed number. If the number is not booked then the system asks to dial the calling number, fault type and books the complaint and announces the new docket number for the corresponding dialed telephone number. If the dialed number is already a booked number and the fault is not yet rectified, then the system announces the old docket number that has been registered already.
The system will automatically test all the faulty numbers by interacting the OMC port of the switch. The line parameters are verified with the test result and the corresponding fault will be identified and it will automatically update the database of the fault repair system. It will also allot the fault to the concerned lineman.
The responsibility of the lineman in a telephone company is to rectify all the complaints registered by the subscribers. The system will facilitate the lineman to dial the IVR system and take note of the complaints pertaining to their area/section. The system will provide the faulty number , type of fault and address of the location. This makes lineman attend the faults quickly without referring the supervisor to know the pending complaints. This will make lineman to attend more number of complaints. The system has additional facility which will make the lineman to inform the system regarding completion of the complaint with the fault type. The system will do line testing after the lineman clears the complaint and verify whether the line parameters are alright.
When the system finds the complaint is closed, it will make an outbound call & prompt the caller to dial "1" or say "yes" if he is satisfied with the working or dial "2" or say "No". The "2" dialed cases are registered for further process where as "1" dialed cases are cleared from the complaint database.
Features:
- Supports Analog and Digital lines.
- Supports Inbound and Outbound service.
- Online database connectivity.
- Automatic escalation processes.
- Generates MIS reports.
- GUI based settings.
- Supports all standard Telco packages like Commandir, Dotsoft, Cells etc...
- Supports line testing on E10B, C-DOT, Alcatel, Siemens, NEC, OCB etc.
- Offline complaint booking is possible.
The system provides for Automatic Trunk Call Booking service. The subscriber can
dial to this service and book trunk calls. The system schedules the calls and automatically
puts through the call. In case of particular person call (PP call) , the system
transfers the call to the operator for manual booking and the operator can put through
the call. The system allows the caller to book various types of trunk calls like
ordinary, urgent and lightning. After booking the trunk call the system gives the
docket number.
The system generates Call Detailed Report (CDR) and the billing will be done as
per the billing format with the charges given by the user. The CDR and the billing
data can be imported to any billing data server via TCP/IP. The system does the
mirroring of the billing information as the back up.
Features
- Supports Analog and Digital lines.
- Supports NSD /ISD.
- Operator transfer available.
- Allows manual booking.
- Supports trunk call enquiry and cancellation.
- Billing as per user requirement.
- Automatic Billing data back up.
- Works under load sharing.
- Separate billing for other operators.
- Provision to block service for specific numbers and other for operators.
- Supports R2MF and ISDN PRI.
- Supports mobile.
Phonogram
Registration
The system answers incoming calls, registers requests and gives out Docket number. The numbers are put in queue and passed on to the free operator on a first come first serve basis. Separate queues are maintained for ordinary and urgent telegrams.
Each operator position is provided with a terminal and the number is displayed on the terminal. The terminal can dial the telephone number automatically on command from the operator. After the message is sent, details like destination and charges can be entered in the operator terminal using the keyboard of the FT (Formatted Terminal). The database for TRA billing is generated in the PC and can be taken out on a floppy.
Distribution
This system collects messages from FT's and sends them to SFMSS (Store and Forward Messsge Switching System). The system calculates charges for the messages transmitted from the FT's as per ISTF (Indian Standard Telegraph Format).
It has the provision to specify the timings and the amount to be collected as late fee. Also there is a provision to include the list of telegraphic holidays and the special fee to be collected on these days.