Bay Talkitec's video helpdesk and contact center help BPOs add video capability to their existing centers. A video call center improves customer self services, reduces cost and delivers better customer perception. It also increases new revenue streams via video advertising. Visual interaction creates a more personal customer experience and bolsters end-user customers' confidence with the enterprise.
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3G Video Contact Center solution requires agents and supervisors to have nothing
more than a personal computer with a browser, headset and webcam and a connection
to an IP network. The caller can access the video contact center using an internet
enabled computer, a video enabled IP phone or even a video call enabled mobile handset.
Features & benefits:
• Upgrading existing call centers to add video capability
• Visual interaction enhances customer's service experience
• Speeds problem solving
• Improved communication
• Ideal way to promote new products/services
• New revenue streams through advertising and paid services
like live demos
Interested in a demo, do contact us at info@baytalkitec.com