Bay Talkitec's SmartCall is a unified system that controls the IVR process and transforms
a contact center from handling just voice calls to a sophisticated Video enabled
'contact center' capable of integrating and handling phone, fax, web chat, and e-mail.
SmartCall's most unique feature is that it can operate on Linux and Windows. Enterprises
prefer applications that can be controlled and maneuvered according to their individual
requirements. It thus becomes necessary to look at options where the user can control
basic functions to tweak the application as per requirement. Bay Talkitec's SmartCall
is a total solution with flexible modules to be added for easy customization like
Popup Screens, reporting and even database integration. An integrated, single box
solution, Smart Call leads to overall low cost of ownership for the Enterprises.
Features:
- Available in Windows and Linux OS
- IVR
- Agent Scripting Tool
- Automatic Inbound Call Distribution with Skill Based Routing
- Outbound Dialing
- Voice Logger and Voice Mail
- Agent Monitoring, Training and Conferencing
- SMS
- Web Call
- Fax
- E-mail Management
- Database Connectivity
- Speech Recognition and Text to Speech (TTS)
- Intelligent soft switch
- Agent Scripting Tool
- IVR Application Scripting
Benefits:
- Highly Scaleable and Reliable
- Low Capital Investment
- E-mail and Web Management
- Recording Facility on all the channels
- Multimedia blended for agents
- IVR on every channel
- Database Connectivity Support
Smart Call Sample Scenarios:
Download - Smartcall Customer Interaction Management Platform